Cancellation Policy
24 hour advance notice is required to cancel your appointment without charge.
When you book an appointment, that time is reserved for you. If you are unable to give at least 24 hours advance notice, you will be charged the full fee of your appointment. This amount will be billed to you and must be paid as soon as possible, and prior to your next appointment.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show” and will be charged full price for their missed appointment. This amount will be billed to you and must be paid as soon as possible, and prior to your next appointment.
Late Arrivals
If you are late, not ready, or not available for your massage upon arrival of the therapist, your session may be shortened in order to respect the time dedicated to your appointment, or to accommodate others whose appointments follow yours. Your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible to pay for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be ready and on time.
Payment
Full payment is expected before or after your treatment. All clients, whether they have received treatment or booked an appointment, are bound by this policy without any prejudice or exemption.
Tipping
Tipping is optional. It’s also confusing and people typically want some guidance about what to do. The industry standard is to leave a 20% tip for excellent service. I understand that Massage Therapy is already a pricey activity, and if the additional $ is cost prohibitive, please don’t fret about it. Sometimes people leave a few extra dollars, and that it totally fine too. Hopefully that help, even if it’s still not crystal clear.
Gift Certificates
Gift Certificates and Coupons are voided by failing to make your appointment or cancel with sufficient notice.
Insurance
I do not bill insurance directly and full payment "out of pocket" will be expected at your session. I will be happy to write you a receipt for the session, which you can submit to your insurance if you have a policy that covers massage therapy.
Doctors Notes
If you are under the care of a physician for a serious condition, I am more than happy to work with you. For your safety, a doctor's note may be required before I am able to give you a massage. Please feel free to contact me if you are unsure whether this applies to you.
Exceptions & Illness
Of course I understand that unanticipated events happen in everyone’s lives. In the event of reasonable unexpected life events, or illness, I am willing to have a conversation about these policies. I will strive to be fair and understanding to everyone's circumstances.